SuperSpeak support

For help, contact draftup@naver.com. Operator: KIM SEONGHUN.

Include the screen, time of the issue, and device model. You do not need to send passwords, passkeys, card numbers, or entire conversations.

I can't hear the voice

Check SuperSpeak's microphone permission in iPhone Settings, Bluetooth headphones, and volume, then try another call. Incoming phone calls or another app using the microphone may interrupt your conversation.

I'm changing devices

Save a backup in Settings and restore it on your new device. Installing with the same Apple Account lets the app verify subscriptions and usage, but conversations and vocabulary do not sync automatically. A backup is also needed when moving from the web to the iPhone app.

I paid but can't see my subscription

Check that you are using the Apple Account used to install the app and make the purchase, then tap Restore purchases. If a network issue delays verification, retry shortly. Family Sharing is not supported.

Canceling or requesting a refund

Cancel renewal through Apple subscription management. Request a refund through Apple Report a Problem. Deleting the app or account does not cancel renewal.

Managing saved records

Delete individual items in Memories and the notebook. To remove all friends and learning materials, use Delete my information in Settings. Subscriptions and usage are retained. Contact the operator to request deletion of user linkage information too. Manage backups and copies on other devices separately.